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Only Pros billing terms

1. The software is free

The Only Pros CRM has no subscription and no per-user fee. You never need a card to use it.

2. Optional paid services

Some services cost Only Pros money to provide, like business phone numbers, calls, text messages, extra file storage and AI features. Each is optional, turned on separately by an owner or admin, and charged at the Only Pros prices shown before you turn it on and in Settings › Billing. Prices are Only Pros' own prices for the service, not the phone company's cost.

3. Prepaid usage balance

Paid services are charged from a prepaid usage balance. Funds are added when your payment is confirmed. Usage is charged as it happens; some charges (like call minutes) are estimates until the phone company confirms them, and are then corrected. A live call is never cut off because your balance runs low; the balance may go slightly below zero, and paid services pause until it's topped up.

4. Automatic recharge

If you turn it on, Only Pros charges your saved card the amount you choose when your balance falls below the level you choose, never more than the daily and monthly limits you set. You can turn it off any time. If a charge fails, we'll tell you, and paid services may pause until it's fixed.

5. Phone numbers

Each number is charged for every month it's active, including the month it's released. Released numbers go back to the phone company and may not be recoverable.

6. Text messaging rules

You agree to text only customers who have agreed to hear from you, to honor STOP requests (Only Pros does this automatically), and to complete any business texting registration the phone companies require.

7. Price changes

We'll give notice before prices for a service you use go up. Charges always use the price in effect when the usage happened.

8. Refunds and unused balance

Your usage balance doesn't expire while your account is open. If you'd like unused balance back, contact us within 90 days of the payment and we'll refund the unused part to the card you paid with. Money already used for texts, calls, phone numbers or other services isn't refundable, and refunds can't be made after a card payment is about 180 days old. Please contact us before disputing a charge with your bank; we'll work it out with you.

9. Taxes

[To be decided with an accountant: sales tax and telecom taxes or fees that may apply.]